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At Linc Property Group, your privacy is of utmost importance to us. We understand that when you provide your personal information, you are trusting us with your data, and we take that responsibility seriously. This Privacy Policy outlines how we manage, collect, use, disclose, and store your personal information. We are committed to complying with the Privacy Act 1988 (Cth) and other relevant legislation to ensure your data remains secure and is handled with transparency and care.

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What Constitutes Personal Information?

 

"Personal Information" refers to any information or opinion, regardless of whether it is true or not, or recorded in any format, that can be used to identify you as an individual. At Linc Property Group, the types of personal information we may collect include, but are not limited to:

• Your full legal name

• Contact details such as your home and mailing addresses, phone numbers, and email addresses

• Government-issued identification details such as your driver’s licence number or passport number

• Financial information including employment details, income, and credit history

• Information related to property ownership, rental history, or property searches

• References provided for rental or purchasing purposes

This information is used to help us deliver personalised, efficient, and legally compliant property services.

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How Do We Collect Your Personal Information?

 

We collect personal information through direct and indirect means to ensure we have a comprehensive and accurate understanding of your needs. This can occur through:

• Conversations with our staff in person, over the phone, or via email

• Completion of forms on our website or in our office, including rental or purchase applications

• Your attendance at property inspections, auctions, and events hosted by us

• Subscription to our newsletters or other communication channels

• Interaction with our social media pages or online platforms

• Third-party property platforms or professional referrers

• Publicly available databases or government records, such as the Titles Office

We aim to collect this information fairly and only to the extent necessary for us to perform our functions and services.

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Why Do We Collect This Information?

 

The primary purpose of collecting your personal information is to enable Linc Property Group to deliver professional and responsive property services. We may use your information to:

• Facilitate property sales, purchases, and leasing agreements

• Assess your suitability as a prospective tenant, landlord, buyer, or vendor

• Verify your identity and conduct background checks where necessary

• Prepare lease agreements, contracts, or other legal documents

• Provide updates, recommendations, and property listings tailored to your preferences

• Coordinate inspections, repairs, or maintenance for properties under management

• Meet our legal obligations and regulatory requirements

• Improve the services and experience we offer through our digital platforms

If we are unable to collect your personal information, we may be limited in our ability to provide services or communicate with you effectively.

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Consequences of Not Providing Personal Information

 

Providing your personal information is often essential for engaging in property transactions. If you choose not to share certain information:

• We may not be able to process your rental, sales, or purchase application

• We may be unable to provide updates or information about properties that may be of interest to you

• Our ability to respond to your enquiries or requests may be restricted

• Legal or compliance requirements may prevent us from proceeding with certain services

Your decision to withhold personal information is respected, but please be aware it may impact our ability to assist you effectively.

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Who Might We Share Your Information With?

 

Linc Property Group does not sell or rent your personal information. However, there are circumstances where your data may need to be shared with trusted third parties to help us deliver our services. These parties may include:

• Internal staff and associated entities within Linc Property Group

• Real estate professionals including franchisees, contractors, and agents

• Tradespeople and maintenance providers involved in property management

• Professional advisors such as solicitors, accountants, and consultants

• External service providers including web hosting companies and IT support

• Marketing agencies and third-party property databases

• Government agencies, law enforcement, or regulatory bodies when required by law

• Credit reporting bodies and reference check services

All third parties are expected to maintain strict confidentiality and comply with relevant privacy obligations.

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Marketing and Communications

 

With your consent, we may use your personal information to inform you about properties, promotions, services, or events that align with your interests. These communications may be delivered through various channels such as email, SMS, phone, or post.

You always have the right to opt out of receiving marketing material. If you no longer wish to receive such messages, you can contact us directly or use the opt-out instructions included in each communication.

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Website Usage and Cookies

 

Our website may use cookies and similar tracking technologies to enhance user experience and gather insights into how our services are used. This may include information such as:

• Your IP address and general location

• The browser and device type you use

• Pages you view and interactions you have on our website

• The time and duration of your visit

Cookies allow us to personalise your online experience, offer relevant content, and analyse traffic trends. You can adjust your browser settings to manage or disable cookies, though this may impact site functionality.

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Data Storage and Security

 

We take the protection of your personal information seriously. Our security measures are designed to safeguard your data against unauthorised access, misuse, loss, or disclosure. We store information in both digital and physical formats, protected by:

• Secure servers and encrypted systems

• Access controls and authentication processes

• Employee training and confidentiality agreements

When personal information is no longer required, and where legally appropriate, we securely destroy or anonymise it in accordance with industry best practices.

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Access and Correction of Your Personal Information

 

You have the right to request access to the personal information we hold about you. You may also request corrections if you believe any part of your information is inaccurate, outdated, or incomplete. We aim to process all such requests promptly and fairly.

Requests can be made by contacting our office in writing. While we generally do not charge for correction requests, an administration fee may apply for access requests. If access cannot be granted, we will provide a written explanation outlining the reasons.​

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Updates to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our practices. The most recent version will always be available on our website. We encourage you to review it regularly to stay informed about how we manage your personal information.

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